INBOUND   OUTBOUND
E-MAIL SUPPORT   TELEMARKETING
DATABASE INTEGRATION   OPERATOR TRAINING

E-Mail Support

Our inbound services in Spanish let you acquire more Customers and orders by professional attention. You will reduce operating expenses and increase revenue.
We help you gain more customers and grow your customer base. We utilize a dedicated team of Spanish live operators and program managers to process internet services to sell your products.

With over 10 years of experience in call center services, CBC has developed the most efficient combination of operators, service and technology to meet your specific needs.

Your advantage using our E-Mail Support services

  • Dedicated staff trained on your product
  • experience in selling products in the Spanish and Latin American market
  • Full integration of services delivers cost-effective solutions
  • Sophisticated data-capture capabilities and database integration
  • Consolidated reporting to help you analyze your acquisition efforts
  • customers requests are handled efficiently
  • Higher revenues by using our operators overseas
  • increasing the loyalty and satisfaction of your current customers.

Some of the services we provide

  • Customer Service (Product Inquiries)
  • Order Processing
  • Shopping Assistance
  • Delivery requests
  • Technical Support
  • Contract inquiries
  • Billing Inquiries & Payment Processing & Account Status
  • Account Updates & PIN Problems
  • Web-based services, including: e-mail processing & management, click-to-chat, VoIP

Also see: Inbound Customer Acquisition

This services are provided in the following bussiness areas

  • Consumer & Industrial Goods
  • Retail
  • Communication Services
  • Credit Card Services
  • E-Commerce
  • Financial Services
  • Healthcare
  • Insurance
  • Pharmaceutical
  • Transportation
  • Travel & Hotel Booking
  • Utilities



Every of our operators knows that our clients business success depends on him and that his job depends on the customers satisfaction. That’s why we work so hardto achieve our client objectives and maintain excellence in all areas of our operations.

We sit together with each of our customers getting to know his objektives and marketing strategy. According to this individual information we select the most effective call center solution and generate operator scripts meeting best our clients needs.

INBOUND   OUTBOUND
E-MAIL SUPPORT   TELEMARKETING
DATABASE INTEGRATION   OPERATOR TRAINING



E-mail: Contact
spainmin For Spanish click here

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